This policy was last updated 22 September 2022
We collect your personal information when you interact with us or use our services, such as when you use our sites to place an order. We also look at how visitors use our Sites, to help us improve our services and optimise the customer experience. We collect information:
We also collect information from third party sites, such as advertising platforms.
As part of our commitment to the privacy of our customers and visitors to our Sites more generally, we want to be clear about the sorts of information we will collect from you.
When you visit the Site or place an order through the Site, you are asked to provide information about yourself including your name, contact details, delivery address, order details and payment information such as credit or debit card information.
We also collect information about your usage of the Site and information about you when you contact us or provide us with feedback, including via e-mail, letter, phone or chat function.
We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our Sites.
We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We will have a lawful basis for processing your information: if we need to process your information in order to provide you with the service you have requested or to enter into a contract; we have your consent; we have a justifiable reason for processing your data; or we are under a legal obligation to do so.
Where we need to in order to provide you with the service you have requested or to enter into a contract, we use your information:
We also process your data where we have a justifiable reason for doing so— for example personalisation of our service, including processing data to make it easier and faster for you to place orders. We have listed these reasons below:
We will also analyse data about your use of our services to create profiles relating to you and for you. This means that we may make certain assumptions about what you may be interested in and use this, for example, to send you more tailored marketing communications, this activity is referred to as profiling. You have certain rights in relation to this type of processing. Please see 'Your Rights' section below for more information.
Where we are under a legal obligation to do so we may use your information to:
Where you have given your consent or where we have a justifiable reason for doing so (and are permitted to do so by law) we will use your information to let you know about our other products and services that may be of interest to you and we may contact you to do so by email.
You can control your email marketing preferences by:
Our payment providers may conduct fraud checks at the order payment time. When they believe they may have detected a fraudulent transaction we may block you from placing an order with us.
You have certain rights in respect of this activity - please see the 'Your Rights' section below for more information. Our fraud detection is in place to protect all of our customers as well as Out Travelling. You have the right to contest any fraud decision made about you and to be given more information about why any such decision was made by contacting us as set out in section 1 above.
Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal data from children under that age or generally. If we become aware that a child under 13 has provided us with personal data, we will take appropriate steps to delete it. If you do become aware that a child has provided us with personal data, please contact us immediately at the address above.
We will not retain your information for any longer than we think is necessary.
Information that we collect will be retained for as long as needed to fulfil the purposes outlined in the 'Use of my information' section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.
When determining the relevant retention periods, we will take into account factors including:
Otherwise, we securely erase your information where we no longer require your information for the purposes collected.
The information we collect about you will be transferred to and stored on our servers located within South Africa. We are very careful and transparent about who else your information is shared with.
Sharing your information with third parties We share your information with third party service providers. The types of third party service providers whom we share your information with include:
If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.
We may also share your information: