Privacy Policy

As Out Travelling, we are is committed to protecting the privacy of all users of our website www.outtravelling.com. Please read the following privacy policy that explains how we use and protect your information. We'll be the "data controller" of the information you provide to us.

This policy was last updated 22 September 2022

1. Contact Details

If you have any queries or requests concerning this privacy policy or how we handle your data more generally, please get in touch on email at info@outtravelling.com 

2. How we collect your information

We collect your personal information when you interact with us or use our services, such as when you use our sites to place an order. We also look at how visitors use our Sites, to help us improve our services and optimise the customer experience. We collect information:

•       when you create an account with us or you change your account settings;
•       when you place an order with us and during the order process;
•       when you contact us directly via email, phone, post, message or via social media and
•       when you browse and use our Sites (before and after you create an account with us).

We also collect information from third party sites, such as advertising platforms.

3. Information that we collect from you

As part of our commitment to the privacy of our customers and visitors to our Sites more generally, we want to be clear about the sorts of information we will collect from you.

When you visit the Site or place an order through the Site, you are asked to provide information about yourself including your name, contact details, delivery address, order details and payment information such as credit or debit card information.

We also collect information about your usage of the Site and information about you when you contact us or provide us with feedback, including via e-mail, letter, phone or chat function.

We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our Sites.

4. Use of your information

We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We will have a lawful basis for processing your information: if we need to process your information in order to provide you with the service you have requested or to enter into a contract; we have your consent; we have a justifiable reason for processing your data; or we are under a legal obligation to do so.

Where we need to in order to provide you with the service you have requested or to enter into a contract, we use your information:

•       to enable us to provide you with access to the relevant parts of the Site;
•       to supply the services you have requested;
•       to enable us to collect payment from you; and
•       to contact you where necessary concerning our services, such as to resolve issues you may have with your order.

We also process your data where we have a justifiable reason for doing so— for example personalisation of our service, including processing data to make it easier and faster for you to place orders. We have listed these reasons below:

•       to improve the effectiveness and quality of service that our customers can expect from us in the future;
•       to tailor content that we or advertising partners display to you, 
•       to enable our customer support team to help you with any enquiries or complaints in the most efficient way possible;
•       to contact you for your views and feedback on our services and to notify you if there are any important changes or developments to the Sites or our services;
•       to analyse your activity on the Sites so that we can administer, support, improve and develop our business and for statistical and analytical purposes and to help us to prevent fraud;
•       to enforce our contractual terms with you and any other agreement, and for the exercise or defence of legal claims and to protect the rights of Out Travelling, creators or others (including to prevent fraud); 
•  If you submit comments and feedback regarding the Site and the services, we may use such comments and feedback on the Site and in any marketing or advertising materials. We will only identify you for this purpose by your first name.

We will also analyse data about your use of our services to create profiles relating to you and for you. This means that we may make certain assumptions about what you may be interested in and use this, for example, to send you more tailored marketing communications, this activity is referred to as profiling. You have certain rights in relation to this type of processing. Please see 'Your Rights' section below for more information.

Where we are under a legal obligation to do so we may use your information to:

•       create a record of your order(s);
•       comply with any legal obligation or regulatory requirement to which we are subject.

5. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly. 

6. Direct Marketing

Where you have given your consent or where we have a justifiable reason for doing so (and are permitted to do so by law) we will use your information to let you know about our other products and services that may be of interest to you and we may contact you to do so by email.

You can control your email marketing preferences by:

•       using the unsubscribe/manage preferences link on the bottom of all marketing emails you receive from us.

7. Automated Decision Making

Our payment providers may conduct fraud checks at the order payment time. When they believe they may have detected a fraudulent transaction we may block you from placing an order with us.

You have certain rights in respect of this activity - please see the 'Your Rights' section below for more information. Our fraud detection is in place to protect all of our customers as well as Out Travelling. You have the right to contest any fraud decision made about you and to be given more information about why any such decision was made by contacting us as set out in section 1 above.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal data from children under that age or generally. If we become aware that a child under 13 has provided us with personal data, we will take appropriate steps to delete it. If you do become aware that a child has provided us with personal data, please contact us immediately at the address above.

9. Retention of your information

We will not retain your information for any longer than we think is necessary.

Information that we collect will be retained for as long as needed to fulfil the purposes outlined in the 'Use of my information' section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.

When determining the relevant retention periods, we will take into account factors including:

•       our contractual obligations and rights in relation to the information involved;
•       legal obligation(s) under applicable law to retain data for a certain period of time;
•       statute of limitations under applicable law(s);
•       (potential) disputes; and
•       guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your information where we no longer require your information for the purposes collected.

10. Disclosure of your information

The information we collect about you will be transferred to and stored on our servers located within South Africa. We are very careful and transparent about who else your information is shared with.

Sharing your information with third parties We share your information with third party service providers. The types of third party service providers whom we share your information with include:

•       Payment providers: for the purposes of providing services to us, for example when they process information such as credit card payments for us, provide support services to you or carry out fraud checks for us;
•       IT service providers (including cloud providers): for the purposes of data storage and analysis;
•       Printing & fulfilment partners: for the purpose of creating the product you have ordered from us and packaging it, resolving issues, or improving their services;
•       Courier Provider and their international partners: for the purpose of delivering your order to its recipient.
•       Customer support system providers: who will help us to track the communications you have with us; and
•       Marketing and advertising partners: so that they can ensure that you see advertising which is more relevant to you and send you email marketing on our behalf.

Out Travelling will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy when it is transferred to third parties.

If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

We may also share your information:

•       if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation or regulatory requirement. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention;
•      in order to enforce our contractual terms with you and any other agreement;
•      to protect the rights of Out Travelling, creators, or others, including to prevent fraud; and
•      with such third parties as we reasonably consider necessary in order to prevent crime, e.g. the police.